Return & Refund Policy

Covered situations

Refunds are available in two situations: the item was never received, or the item is significantly not as described — wrong item, undisclosed damage or major flaw, a counterfeit, or a condition grade clearly inconsistent with the item received.

Buyer's remorse, a change of mind, or normal wear consistent with the stated condition are not covered unless the seller offers returns voluntarily.

Time limits

Open a dispute within 3 days of delivery, or within 7 business days of the expected delivery date if the item never arrived. Requests outside these windows may not qualify.

How it works

Contact the seller first through messages. If it is not resolved within 3 days, open a dispute and our team reviews photos, tracking, messages, and the listing.

If a return is required, the item must go back in the condition received with tracking. Refunds are issued to the original payment method once the return is confirmed, or immediately where no return is needed.

Refund amounts and fees

An approved refund covers the item price and the shipping the buyer paid. Where a return is caused by the seller's misdescription, the seller pays return shipping and our commission is reversed.

Fraudulent refund claims and false counterfeit claims result in account action.